Company
Calibration products
Thermometer Manufacturing
Calibration service
Temperature Seminars

Shipping Methods and General Shipping Information

If external damage is visible when accepting your package, please note on the waybill “Packaging damaged – acceptance under reservation” and have this confirmed directly by the carrier.

Please check all goods for completeness and integrity after unpacking the package.

If something was damaged during transport to you, document the damage ideally with photos and report it immediately after delivery to the transport company and within 7-14 days to us, stating the order number: Contact us

In the case of damage claims against the insurance company, we require all documents related to the damage (waybill, photos, complaint to the transport company, cost estimate for repairs, etc.)

Occasionally, accessories contained in the package are reported as “missing.” Please carefully examine the package and packaging material to ensure no accessories are overlooked.

To avoid transport damage to your calibration items on the way to us, we recommend using cushioned and stable packaging for transport and observing the following instructions:

Water triple point cells should be transported upright and standing (e.g., on a pallet)

Block calibrators should be transported upright

Calibration inserts and reference thermometers are required for calibration and should be
included in the package, but not inside the calibrator.

We recommend personal pickup of Standard Platinum Resistance Thermometers (SPRTs).