Service & Support
Support even after the purchase
If a device should ever fail, fast assistance is important. As a long-standing partner for the sales and service of ISOTECH devices and as a manufacturer of eXacal products, we are able to react quickly and help you.
To minimize lead times, all repairs are carried out in-house. This means your devices do not have to be sent back to the manufacturer.
Only original parts are used for the repair of your devices. This guarantees the highest level of quality and reliability.
Should adjustment or recalibration become necessary after a repair, this can be performed in our in-house DAkkS calibration laboratory D‐K‐15224‐01‐00 according to DIN EN ISO/IEC 17025:2018.
For a well-functioning service, it is not only important that repairs are carried out quickly and cost-effectively. All processes must also be coordinated and deadlines met. Through our service management, our customers are kept informed about the entire progress of the order, from goods receipt and incoming order to goods dispatch.
Firmware updates for milliK / millisKanner / microK / microsKanner are automatically performed by our service department during repairs or recalibrations. This guarantees that your devices are always up to date with the latest software.
We can also assist you with the subsequent expansion of your calibration tasks with our custom calibration inserts. These are planned and manufactured with individual boreholes tailored to your specific requirements.
