Service & Support

After Sales Service and Support

If a device should ever fail, quick help is important. As a long-standing partner for the distribution and service of ISOTECH devices and as a manufacturer of eXacal products, we are able to react and help you at short term.

To minimise turnaround times, all repairs are carried out in-house. This means that your devices do not have to be sent to the manufacturer.
Only original parts are used for the repair of your devices. This guarantees the highest level of quality and reliability.
Should an adjustment or recalibration be necessary after a repair, this can be done in our in-house DAkkS calibration laboratory D-K-15224-01-00 according to DIN EN ISO/IEC 17025:2005.
Firmware updates for milliK / millisKanner / microK / microsKanner are automatically carried out by our service department during repairs or recalibrations. This guarantees that your devices are always at the latest software level.
We can also help you with our customised calibration inserts.